Privacy policy

We are committed to protecting and respecting the privacy of those visiting our website.

This policy (and our website’s terms of use) explains how any personal data we collect from you, or you provide to us, will be processed by us.

Our details and our contact details can be found here.

Information from you

We may collect and process:

  • information you provide by filling in forms on our website. This includes information provided at the time of registering to use it, subscribing to and requesting services, posting material and reporting website problems;
  • a record of correspondence with us;
  • surveys you complete for us;
  • details of transactions you carry out through our website and fulfilment of orders;
  • details of your visits to our website including, but not limited to, traffic and location data and weblogs;
  • Information we receive about you from other sources. This includes information that we may receive about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and we may receive information about you from them.

IP addresses

We may collect information about your computer, including IP address, operating system and browser type for system administration. It does not identify any individual.

Cookies

Our website uses cookies to distinguish you from other users, helping us to improve our website and users’ experience of it. For detailed information on the cookies we use and the purposes for which we use them see our cookie policy.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, any destination: in the USA, outside the European Economic Area ("EEA"), inside the EEA, and any other location as we in our discretion decide. The data may also be processed by persons who work for us or for one of our suppliers. Such persons may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing and/or processing. We will take all steps reasonably necessary to ensure that your data is stored on secure servers and treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you to:

  • ensure that content from our website is presented in the most effective manner for you and your computer;
  • provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
  • carry out our obligations arising from any contracts entered into between you and us;
  • allow you to participate in interactive features of our service, when you choose to do so;
  • notify you about changes to our service;
  • administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

In relation to information held about you that we receive from other sources: we may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries. We may disclose your personal information to third parties:

  • including business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
  • when we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • if our company or substantially all its assets are acquired by a third party (personal data held by it about its customers will be one of the transferred assets);
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of our company, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you before collecting your data if we intend to use your data or disclose it to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us here.

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for them. Please check these policies before you submit any personal data to them.

Access to information

You have a right to access information held about you. Any access request may be subject to a reasonable fee, as advised by us.

Changes to our privacy policy

Any changes we may make to our privacy policy will be posted on this page and, where necessary, notified to you by e-mail.

Contact

Please click here to send questions, comments and requests regarding this privacy policy.

 

Issue Date: August 2016